How do you know? If you don't ask your customers, how else can you discover where issues in customer service might be contributing to the loss of potential sales?

Designed to support business organizations through the identification of problem areas in customer service practices, Scout QCS is a simple but effective tool that can be especially important when applied towards the targeting of dead Internet department and/or business development leads.

Quality Control Online Surveys:

• Take the guesswork out of customer service quality control by providing an open channel for continuous feedback.
• Identify the reasons why prospects walk away.
• Help to expose disgruntled customers, possibly before complaints are made public or otherwise reported.
• Provide the potential to re-open negotiations on deals previously considered lost.
• Send the message that your company is serious about customer service.
• Facilitate easy market research initiatives via invitations within existing Internet newsletter campaigns.

ROI and CYA:

Third party leads can be expensive, and without an impartial survey to ensure that both personnel and processes are being received satisfactorily, a varying percentage of this considerable overhead cost could be wasted each month; with Scout QCS Internet surveys, you can enjoy peace of mind.

When implemented in the effort of monitoring external departments, Scout QCS online questionnaires can provide a valuable watchdog service, easily setup and running in just a few minutes, alerting you when external operations are responsible for unnecessary losses in sales (the blame for which may otherwise be falsely attributed elsewhere, perhaps even to your department).

Scout QCS is modestly priced, contact us if you require more information or sign-up for a new account right now and start creating surveys that you can be testing online in just a few minutes. We also offer an introductory 30-day free trial period and optional annual invoicing with payment by check.

Need something special?

Custom Internet survey application development, implementation and reporting are also available. Again, feel free to contact us with your needs.

Industries served:

• Agriculture, Forestry, Fishing and Hunting
• Real Estate and Rental and Leasing
• Mining and Oil and Gas Extraction
• Professional, Scientific and Technical Services
• Utilities
• Management of Companies and Enterprises
• Construction
• Administrative and Support, Waste Management and Remediation Services
• Manufacturing
• Educational Services
• Wholesale Trade
• Health Care and Social Assistance
• Retail Trade
• Arts, Entertainment and Recreation
• Transportation and Warehousing
• Accommodation and Food Services
• Information and Cultural Industries
• Finance and Insurance
• Public Administration

Scout QCS online surveys as an early warning system:

As long as the canary in a coal mine kept singing, the miners knew their air supply was safe.

In another sense, many business and political analysts use the term canary in a coal mine to describe a harbinger of the future. A melting glacier in Alaska, for example, may be described as a canary in a coal mine for global warming. One small event in an isolated area may not seem especially noteworthy, but it may offer the first tangible warning of a larger problem developing. In a political sense, a country's delegation abruptly leaving a meeting could be described as a canary in a coal mine for future negotiations.

Some large corporations also use a 'canary in a coal mine' strategy for future growth or reduction. A small company may be used to test the waters for a new product line, for instance. Even if the company only experiences modest profits or losses, the parent corporation can evaluate the feasibility of the product without risking a large investment. By carefully observing a canary in a coal mine, industries can avoid major failures down the road or benefit from a jump on the competition.

-wikipedia

About Scout QCS:

Scout Quality Control Surveys (QCS) is a division of Fabien-Vegas Applications Development of Sanibel, Florida, USA. Founded in 2001, FVC specializes in IT software and services for the automotive industry. Scout QCS was launched in the 4th quarter of 2009 after several months of beta testing and evaluation with our clients.

View a sample online Internet survey here: http://www.scoutqcs.com/survey_example.cfm?sid=06050B

Read more details here.